Introduction

At Drafto, we strive to ensure that our users have a seamless and satisfying experience. As our platform offers digital tools and templates, our refund policy is designed to reflect the unique nature of our service.

1. Refund Eligibility

Refunds may be issued under the following circumstances:

• You have purchased a premium feature or subscription but were unable to access the feature due to a technical issue on our end that remained unresolved despite reasonable efforts.
• You were charged incorrectly or for an unauthorized transaction.

2. Non-Refundable Items

Refunds are not available for the following:

• Completed downloads of digital templates or resources.
• Monthly or annual subscription fees that have already been used partially or fully.
• Situations where the issue is unrelated to Drafto's platform or services, such as third-party device compatibility issues.

3. Requesting a Refund

To request a refund, please contact our support team at draftoapp@gmail.com within 7 days of the transaction. Include the following details:

• Your account email address.
• Order or transaction ID.
• A description of the issue or reason for the refund request.

4. Review Process

Once we receive your refund request, we will:

• Verify the transaction and assess its eligibility for a refund.
• Respond to your request within 5-7 business days.
• If approved, process the refund within 7-10 business days, depending on your payment provider.

5. Payment Provider Policies

Please note that refunds are subject to the policies of your payment provider (e.g., credit card company, bank, PayPal). Drafto is not responsible for delays or additional processing time caused by your provider.

6. Changes to Refund Policy

Drafto reserves the right to modify or update this Refund Policy at any time. Significant changes will be communicated via email or the Drafto app. Continued use of Drafto after policy updates indicates your acceptance of the revised terms.

If you have further questions or need assistance, our support team is here to help at draftoapp@gmail.com. Thank you for choosing Drafto!